Privacy Policy

1. Data We Collect

When you create an account, we collect your email address. When you start a consult, a monitor or a batch, on the website, the app or the API, we store the document you submit (CPF, CNPJ or OAB registration) with it, so you can see its results and history. Before your next consult, monitor or batch, if you have not identified yourself yet, you must do so: your name and CPF, or your company name and CNPJ, the purpose of your consults and your acceptance of lawful use, kept as described in sections 6 and 9.

2. How We Use Your Data

We use your email for account management, authentication, and service communications. Documents you submit are used to query Brazilian court systems on your behalf, to show you the results and history of your consults, and to log the delivery of the court records you receive (section 9).

3. Data Storage & Security

Your data is stored in encrypted databases hosted on Azure (Brazil South region). We use field-level encryption for sensitive data and follow security best practices including HTTPS, API key authentication, and Stripe for payment processing.

4. Third-Party Services

We use Stripe for payment processing (PCI-compliant) and Azure Communication Services for transactional emails. If you sign in with Google or Apple, or buy credits in the app through the App Store or Google Play, Google or Apple processes that sign-in or purchase. With your consent only, Google Analytics measures how the site is used and Google Ads measures whether an ad led to a sign-up or a purchase. These services have their own privacy policies and comply with applicable data protection regulations.

5. Your Rights (LGPD)

Under the Brazilian General Data Protection Law (LGPD), you have the right to: access your personal data, correct inaccurate data, request deletion of your data, and revoke consent. Contact us at support@trackjud.com.br to exercise these rights.

6. Data Retention

Your account data, consults, monitors and batches, with the documents you submitted, are kept while your account is active, and you can request full deletion at any time. For each document and court we keep the most recent copy of the court records retrieved, with no set end date, to show consult results and to answer later consults from it; an older copy is deleted once it is more than 14 days old and a newer one has been retrieved. Deleting your account deletes your consults, monitors and batches and the copies of court records retrieved for them; copies retrieved for other customers are not affected. Payment and invoice records required by law are kept without anything that identifies you. Your identification and the log of the court records delivered to you, which names you by that identification or, for deliveries made before it, by your email, are not deleted with your account: they are kept unlinked from it, the log for five years after each delivery, so we can tell a person whose records were consulted to whom they were delivered (section 9).

7. Cookies

Necessary cookies make Vigilant work and need no consent: your session, your cookie choice (tj_consent, valid for 12 months), your language and security. Analytics cookies (Google Analytics) and advertising cookies (Google Ads) are set only after you accept them. Without your consent the Google tags set no cookies and do not identify you. Your choice applies to trackjud.com.br and vigilant.trackjud.com.br, and you can change it at any time under "Cookie preferences" in the footer.

8. How the Product Is Used

To improve Vigilant we record how signed-in customers use it: per account and day, which areas were used (such as consults, monitors, alerts or file downloads) and through which channel (website, app or API), as counts, without the content of searches or pages. The legal basis is our legitimate interest in improving the service (LGPD, art. 7, IX). This record does not use cookies, is not shared with third parties, and is deleted together with your account. You can object to it at support@trackjud.com.br.

9. If You Are a Party to a Consulted Lawsuit

This section is for people whose data appears in the court records Vigilant retrieves for its customers.

What we process

When a customer asks, Vigilant searches the courts' public consultation pages by CPF, CNPJ or OAB registration and stores what those pages show, such as the process number, class, subject, parties and their lawyers, and movements. Processes under segredo de justiça are neither stored nor shown.

Legal basis

We process this data on the basis of legitimate interest (LGPD, art. 7, IX, and art. 10), over data the courts made publicly accessible (art. 7, §§ 3 and 7), for purposes such as credit recovery, legal practice, due diligence and risk analysis. Before starting a consult, every customer must identify itself, declare the purpose of its consults and accept to use the data lawfully.

Who receives it

Only our customers, who must identify themselves before starting a consult. If you ask, we tell you which customers received your records: the company name and CNPJ when the customer is a company, or only the name when it is an individual. We never tell you what else a customer consulted.

We keep a log of every delivery for five years, even after the customer's account is deleted, so we can answer this request. Deliveries made before the customer identified themselves are logged too, but may not carry the customer's name.

Your rights

Under LGPD art. 18 you may ask us for:

confirmation that we process your data, and access to it;
correction of incomplete, inaccurate or outdated data;
anonymisation, blocking or deletion of data that is unnecessary, excessive or processed in breach of the LGPD;
information about the customers with whom we shared your data;
opposition to the processing, when it does not comply with the LGPD.

To exercise them, write to support@trackjud.com.br. We answer within 15 days (LGPD, art. 19). We may ask for proof of your identity; the documents you send are kept only as long as needed to prove our reply.

What a block does

When we block your document, it is no longer searched or shown for any customer, and the copies of your processes we hold are deleted. A block may also cover only some processes found by your document; those are deleted and no longer stored or shown in searches by it.

The courts remain the source

Vigilant does not publish court records; it copies what the courts' public pages show. Removing your data from Vigilant does not remove it from the court. To change or restrict what the court publishes, you must ask the court itself.

10. Contact

For privacy-related inquiries, contact us at support@trackjud.com.br.